CASE STUDIES
Case studies from
practical management work
Our case studies are written as practical management cases. Each places the reader inside real business problems, showing context, constraints, tradeoffs, implementation choices and lessons learned. Much of the material comes from companies that outgrew their systems, controls and management structures. All of the material comes from personal experiances
CASE STUDY AREAS
AI Risk & Control
AI Governance | Operating Licence | Human Oversight | AI Agents
As AI systems become more capable, their authority can expand beyond demonstrated competence. Using examples from manufacturing and management reporting, this case study explores how organisations can define operating limits and human oversight as capability develops.
Profitability & Cost Reduction
Customer Profitability | Cost Reduction | Route to Market | Price Competition
Understanding the true cost of serving customers led to changes in pricing, service levels and distribution, including a route-to-market redesign that turned a US$1 million monthly loss into profit
Read Study Finance & Management Control
Finance Transformation | Vietnam Manufacturing | Month-End Close | Management Reporting
Redesigning the flow of information across the business cut the month end close from day 11 to day 2.5 allowing more time for analysis before monthly performance review & Board meeting
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People & Capability
Organisational Design & Management Capability | Growing Businesses | Informal Authority & Key -Person Risk
Why formal authority does not always reflect how organisations really work.
Read Study Fraud Risk & Controls
Procurement Fraud Investigation | Vietnam Manufacturing | Supplier & Control Risks
When good controls are working and millions are still being lost
Operations & DIFOT
Production Planning & Customer Delivery | Vietnam Manufacturing | Scheduling & Delivery Reliability
Improving on-time delivery by identifying the causes of production and planning instability
Read Study Fraud Risk & Controls
Sales Controls & Incentives | Vietnam Consumer Products | Field Compliance & Data Reliability
How 98% compliance concealed a much deeper sales management problem
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Operations & DIFOT
Production Planning Control | Vietnam Manufacturing | Existing Systems & Delivery Management
AI helped a growing manufacturer stengthen production scheduling without waiting for ERP
Read Study Fraud Risk & Controls
Intellectual Property & Supply Chain Fraud | Vietnam Manufacturing | Former Employee & Parallel Supply Chain
Weak protection of designs and relationships enabled a parallel supply chain to divert value
Read Study Finance & Management Control
Finance Transformation | Vietnam Manufacturing | Management Reporting & Financial Control
AI-supported decision-making helped a growing manufacturer transform its finance model in six weeks
Read Study AI-enabled Management Insight
Management Effectiveness Analysis | Vietnam Manufacturing | Accountability & Decision-Making
AI analysis of unstructured business data revealed how management actually worked
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AI-Enabled Management Insight
AI Resiliance & Businesss Capability | Management Systems | External Dependency & Continuity
Two unexpected AI disruptions led to a more resilient approach to building business capability.
Read Study Fraud Risk & Controls
Payroll & Attendence Investigation | Vietnam Manufacturing | Biometric Data & Management Information
Inconsistent overtime and output led to an unexpected payroll investigation
Read Study Operations & DIFOT
KPI Design & Management Behavior | Vietnam Manufacturing | Incentives & Unintended Consequences
A well intentioned performance measure encouraged exactly the wrong behaviour
Read Study Operations & DIFOT
Quality Data & AI Analysis | Vietnam Manufacturing | Handwritten QC Records & Process Insight
Handwritten QC records became a usable source of management insight through AI
Read Study People & Capability
Senior Recruitment & Capability Assessment | Vietnam Manufacturing | Evidence Beyond Credentials
Strong CVs do not always demonstrate the capability a growing business actually needs
Read Study Fraud Risk & Controls
AI Impersonation & Payment Fraud | International Business | Identity Verification & Bank-Change Controls
AI can imitate senior management, but strong payment controls still depend on independent verification
Read Study People & Capability
Organisational Readiness & Senior Recruitment | Vietnam Manufacturing | Leadership Integration & Management Capability
Six senior appointments ended within seven months because the problem was not recruitment alone
Read Study Fraud Risk & Controls
Governance & Management Oversight | Vietnam Investment | Performance Visibility & Working Capital Control
Formal governance looked strong, but US$4 million of working capital was exhausted in seven months
Read StudyWHAT TO EXPECT FROM A CASE STUDY
